Frequently Asked Questions

Managed Hosting

What types of things should I look for when choosing a host?

Uptime and customer support are the biggest 2 items to consider. We offer a 99.9% uptime guarantee and excellent customer support with a 45 day satisfaction guarantee. Try us out risk free! Another important thing to consider is overselling. Many web hosts feel the need to offer 'unlimited' hosting plans. In order to do this, they must remove limits from the accounts on the server (there isn't actually a server with unlimited resources). When they do this, there are usually a few resource hogs that slow the server to a crawl. As a small business owner, you do NOT want to host on one of these servers. Your pages will load slow, visitors may experience random server errors, and your website visitors will often get frustrated and click 'back'. We do not oversell our accounts. You are guaranteed to get what you pay for with Mach 1 Web Design.

I’m currently hosted somewhere else and would like to switch. Can you help me switch?

Absolutely! We can move your website free of charge. You will need to supply us with your ftp login information and we can get started.

What is hosting and why do I need it?

Your website is comprised of image and text that exist in files on a computer. Your web browser takes these files and assembles them in the web page you see. A web host operates the computer servers where these files reside. Our hosting platform is located in a secure datacenter with power backups and multiple backbone connections to the internet. Without a web host, you could view a website on your computer if you had the files on a local drive, but you would not see it on the Internet.

Web Design

I already have web hosting. Can you still design my website?

We focus on providing great quality service on our own hosting platform. We do not configure or setup websites on 3rd party hosting platforms.

Does Mach 1 Web Design provide the content for my website?

For the most part no. You will need to provide your own text and photos for use on your website. For best quality, the pictures you send us should be at least 1000 pixels wide. We will provide stock photography where appropriate or in the absence of photos that provided by you. We can also refer you to content creation experts that can assist with quality content creation.

How long does it take to design a website?

Most websites take about 2 weeks. Wordpress sites typically take an additional week. Sites with more than 10 pages typically take more time.